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We will always make sure you are happy with your purchase. But if, for any reason, you wish to return your item to us, we will refund you the full amount you paid for the item, minus the cost of postage. Unfortunately, this guarantee does not include made to measure curtains and blinds. Click here for more contact options.
Returns must be made within 30 days of the purchase date and items must be unused and in their original packaging. If the products are faulty, we will fully refund your order and the cost of return postage.
If the returned goods are found not to be faulty, unfortunately we cannot refund the return postage cost but we will work with you to reach an agreement if you are still not happy because satisfied customers are incredibly important to us!
PLEASE NOTE - All of our Curtains and Blinds are Custom made, therefore we cannot accept returns unless for a manufacturing fault made on our behalf.
We are unable to accept returns on Fabric by the Metre. Please ensure you order a swatch to check colour and fabric prior to placing an order for fabric.
COLOUR DISCREPANCY - Unfortunately we cannot accept returns for colour discrepancy because the exact colours of the products on our website will differ depending on the device and resolution you view them on. Therefore, we recommend that you request a fabric sample to ensure that you are happy with your choice of colour and texture before purchasing the complete product.